We're so sorry your piece didn't arrive as expected. Please contact us at hello@roaniris.co with your order number and clear photos or video of the issue. We'll review what happened and help with the right next step, whether that's a return,...

We&apos;re so sorry your piece didn&apos;t arrive as expected. Please contact us at hello@roaniris.co with your order number and clear photos or video of the issue. We&apos;ll review what happened and help with the right next step, whether that&apos;s a return, exchange, or replacement. Eligible requests can also be started through our Returns Portal: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login

What if my item is defective or I received the wrong item?

Start a claim through our Returns Portal for packages that are lost, stolen, or damaged during shipping: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login. For damaged items, please include a photo of the damage. If you added...

Start a claim through our Returns Portal for packages that are lost, stolen, or damaged during shipping: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login. For damaged items, please include a photo of the damage. If you added Checkout+ to your order, approved claims are replaced at no extra cost, or refunded or credited if the item is out of stock. Orders without Checkout+ are not covered for carrier loss or damage. Please inspect your order when it arrives and file any claim within 30 days of delivery.

What if my package is lost or damaged in transit?

Packages sometimes end up just out of sight. Please check around your porch, mailroom, or parcel lockers, and ask neighbors or building staff if they've received it. If you still can't find it, start a claim through our Returns Portal...

Packages sometimes end up just out of sight. Please check around your porch, mailroom, or parcel lockers, and ask neighbors or building staff if they&apos;ve received it. If you still can&apos;t find it, start a claim through our Returns Portal (https://connectedgoods.myshopify.com/apps/redo/returns-portal/login) or contact us at hello@roaniris.co and we&apos;ll help.

My tracking says delivered, but I don't have my package. What should I do?

Please report any issue with your order within 15 days of delivery. Claims for packages lost or damaged in transit should be filed within 30 days of delivery. We're not able to help with issues reported outside these windows.

Please report any issue with your order within 15 days of delivery. Claims for packages lost or damaged in transit should be filed within 30 days of delivery. We&apos;re not able to help with issues reported outside these windows.

How long do I have to report a problem with my order?

We're here for you and happy to help. Please allow 1-2 business days response time.

Kindly note: we do not handle customer service through social media. We answer inquires submitted here!

Roan Iris

WARRANTY & PRODUCT ISSUES

Where is my order?

Can I change or cancel my order?

Do you ship internationally?

Where do you ship from, and which carriers do you use?

How do I qualify for free shipping?

How are shipping costs calculated?

What is Checkout+?

What happens if my package is returned to you as undeliverable?

ORDERS & SHIPPING

What is your return policy?

How do I start a return or exchange?

Can I return an item I received as a gift?

Which items are final sale or can't be returned?

Are there any fees for returns?

Who pays for return shipping?

When will I receive my refund or store credit?

RETURNS & EXCHANGES

Will my handmade item look exactly like the photos?

Will unlacquered brass and polished nickel change over time?

Are your ceramic crocks food-safe and dishwasher-safe?

How do I care for my Roan Iris pieces?

What are your Kantha quilts made from?

Where are your products made?

Who is Roan Iris?

Do you have a store I can visit?

Do you offer a trade or wholesale program?

Can I use more than one discount code?

How do gift cards and store credit work?

How do you protect my personal information?

How can I contact you?

PRODUCTS & GENERAL INFORMATION