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Roan Iris

Packages sometimes end up just out of sight. Please check around your porch, mailroom, or parcel lockers, and ask neighbors or building staff if they&apos;ve received it. If you still can&apos;t find it, start a claim through our Returns Portal (https://connectedgoods.myshopify.com/apps/redo/returns-portal/login) or contact us at hello@roaniris.co and we&apos;ll help.

Packages sometimes end up just out of sight. Please check around your porch, mailroom, or parcel lockers, and ask neighbors or building staff if they've received it. If you still can't find it, start a claim through our Returns Portal (https://connectedgoods.myshopify.com/apps/redo/returns-portal/login) or contact us at hello@roaniris.co and we'll help.

My tracking says delivered, but I don't have my package. What should I do?

WARRANTY & PRODUCT ISSUES

Where is my order?

Can I change or cancel my order?

Do you ship internationally?

Where do you ship from, and which carriers do you use?

How do I qualify for free shipping?

How are shipping costs calculated?

What is Checkout+?

What happens if my package is returned to you as undeliverable?

ORDERS & SHIPPING

What is your return policy?

How do I start a return or exchange?

Can I return an item I received as a gift?

Which items are final sale or can't be returned?

Are there any fees for returns?

Who pays for return shipping?

When will I receive my refund or store credit?

RETURNS & EXCHANGES

What if my item is defective or I received the wrong item?

What if my package is lost or damaged in transit?

How long do I have to report a problem with my order?

Will my handmade item look exactly like the photos?

Will unlacquered brass and polished nickel change over time?

Are your ceramic crocks food-safe and dishwasher-safe?

How do I care for my Roan Iris pieces?

What are your Kantha quilts made from?

Where are your products made?

Who is Roan Iris?

Do you have a store I can visit?

Do you offer a trade or wholesale program?

Can I use more than one discount code?

How do gift cards and store credit work?

How do you protect my personal information?

How can I contact you?

PRODUCTS & GENERAL INFORMATION

My tracking says delivered, but I don't have my package. What should I do?Updated a month ago