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Roan Iris

We&apos;re so sorry your piece didn&apos;t arrive as expected. Please contact us at hello@roaniris.co with your order number and clear photos or video of the issue. We&apos;ll review what happened and help with the right next step, whether that&apos;s a return, exchange, or replacement. Eligible requests can also be started through our Returns Portal: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login

We're so sorry your piece didn't arrive as expected. Please contact us at hello@roaniris.co with your order number and clear photos or video of the issue. We'll review what happened and help with the right next step, whether that's a return, exchange, or replacement. Eligible requests can also be started through our Returns Portal: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login

What if my item is defective or I received the wrong item?

WARRANTY & PRODUCT ISSUES

Where is my order?

Can I change or cancel my order?

Do you ship internationally?

Where do you ship from, and which carriers do you use?

How do I qualify for free shipping?

How are shipping costs calculated?

What is Checkout+?

What happens if my package is returned to you as undeliverable?

ORDERS & SHIPPING

What is your return policy?

How do I start a return or exchange?

Can I return an item I received as a gift?

Which items are final sale or can't be returned?

Are there any fees for returns?

Who pays for return shipping?

When will I receive my refund or store credit?

RETURNS & EXCHANGES

What if my package is lost or damaged in transit?

My tracking says delivered, but I don't have my package. What should I do?

How long do I have to report a problem with my order?

Will my handmade item look exactly like the photos?

Will unlacquered brass and polished nickel change over time?

Are your ceramic crocks food-safe and dishwasher-safe?

How do I care for my Roan Iris pieces?

What are your Kantha quilts made from?

Where are your products made?

Who is Roan Iris?

Do you have a store I can visit?

Do you offer a trade or wholesale program?

Can I use more than one discount code?

How do gift cards and store credit work?

How do you protect my personal information?

How can I contact you?

PRODUCTS & GENERAL INFORMATION

What if my item is defective or I received the wrong item?Updated a month ago