What if my package is lost or damaged in transit?Updated a month ago

Start a claim through our Returns Portal for packages that are lost, stolen, or damaged during shipping: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login. For damaged items, please include a photo of the damage. If you added Checkout+ to your order, approved claims are replaced at no extra cost, or refunded or credited if the item is out of stock. Orders without Checkout+ are not covered for carrier loss or damage. Please inspect your order when it arrives and file any claim within 30 days of delivery.