RETURNS & EXCHANGES
What is your return policy?
Eligible items can be returned for a refund to your original payment method within 15 days of delivery, exchanged within 21 days of delivery, or returned for store credit within 30 days of delivery. These windows are based on the delivery date of...
How do I start a return or exchange?
Start your request through our Returns Portal: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login. Choose the reason for your return and follow the steps provided. The portal will show you which options (refund, exchange, or store...
Can I return an item I received as a gift?
Yes. In our Returns Portal, select the "return a gift" option and follow the steps provided: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login
Which items are final sale or can't be returned?
Final-sale, as-is, and sample items can't be canceled, returned, exchanged, or refunded. Orders with a quantity of 20 or more are considered special orders and are also final sale. We also can't accept items that have been used, styled, washed,...
Are there any fees for returns?
A return handling fee may apply, and oversized items carry an additional handling fee, which you'll see when you submit your return in the portal. Refunds are issued for the price of the item less the original shipping cost, unless the item is...
Who pays for return shipping?
If you're returning an item because it isn't the right fit for your taste or space, return shipping is your responsibility, and please pack the item carefully so it arrives back to us safely. If you added Checkout+ to your order, returns within...
When will I receive my refund or store credit?
Your refund or credit will be issued after your return arrives at our warehouse and has been processed. Refunds go back to your original payment method for eligible returns made within 15 days of delivery. Items that arrive back to us outside our...