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Roan Iris

If you&apos;re returning an item because it isn&apos;t the right fit for your taste or space, return shipping is your responsibility, and please pack the item carefully so it arrives back to us safely. If you added Checkout+ to your order, returns within our standard windows are covered at no cost.

If you're returning an item because it isn't the right fit for your taste or space, return shipping is your responsibility, and please pack the item carefully so it arrives back to us safely. If you added Checkout+ to your order, returns within our standard windows are covered at no cost.

Who pays for return shipping?

RETURNS & EXCHANGES

Where is my order?

Can I change or cancel my order?

Do you ship internationally?

Where do you ship from, and which carriers do you use?

How do I qualify for free shipping?

How are shipping costs calculated?

What is Checkout+?

What happens if my package is returned to you as undeliverable?

ORDERS & SHIPPING

What is your return policy?

How do I start a return or exchange?

Can I return an item I received as a gift?

Which items are final sale or can't be returned?

Are there any fees for returns?

When will I receive my refund or store credit?

What if my item is defective or I received the wrong item?

What if my package is lost or damaged in transit?

My tracking says delivered, but I don't have my package. What should I do?

How long do I have to report a problem with my order?

WARRANTY & PRODUCT ISSUES

Will my handmade item look exactly like the photos?

Will unlacquered brass and polished nickel change over time?

Are your ceramic crocks food-safe and dishwasher-safe?

How do I care for my Roan Iris pieces?

What are your Kantha quilts made from?

Where are your products made?

Who is Roan Iris?

Do you have a store I can visit?

Do you offer a trade or wholesale program?

Can I use more than one discount code?

How do gift cards and store credit work?

How do you protect my personal information?

How can I contact you?

PRODUCTS & GENERAL INFORMATION

Who pays for return shipping?Updated a month ago