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Roan Iris

Eligible items can be returned for a refund to your original payment method within 15 days of delivery, exchanged within 21 days of delivery, or returned for store credit within 30 days of delivery. These windows are based on the delivery date of the item you&apos;re returning, even if your order arrived in more than one package. Items must be in the condition you received them, with all hang tags attached and in the original box. All returns are submitted through our Returns Portal: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login

Eligible items can be returned for a refund to your original payment method within 15 days of delivery, exchanged within 21 days of delivery, or returned for store credit within 30 days of delivery. These windows are based on the delivery date of the item you're returning, even if your order arrived in more than one package. Items must be in the condition you received them, with all hang tags attached and in the original box. All returns are submitted through our Returns Portal: https://connectedgoods.myshopify.com/apps/redo/returns-portal/login

What is your return policy?

RETURNS & EXCHANGES

Where is my order?

Can I change or cancel my order?

Do you ship internationally?

Where do you ship from, and which carriers do you use?

How do I qualify for free shipping?

How are shipping costs calculated?

What is Checkout+?

What happens if my package is returned to you as undeliverable?

ORDERS & SHIPPING

How do I start a return or exchange?

Can I return an item I received as a gift?

Which items are final sale or can't be returned?

Are there any fees for returns?

Who pays for return shipping?

When will I receive my refund or store credit?

What if my item is defective or I received the wrong item?

What if my package is lost or damaged in transit?

My tracking says delivered, but I don't have my package. What should I do?

How long do I have to report a problem with my order?

WARRANTY & PRODUCT ISSUES

Will my handmade item look exactly like the photos?

Will unlacquered brass and polished nickel change over time?

Are your ceramic crocks food-safe and dishwasher-safe?

How do I care for my Roan Iris pieces?

What are your Kantha quilts made from?

Where are your products made?

Who is Roan Iris?

Do you have a store I can visit?

Do you offer a trade or wholesale program?

Can I use more than one discount code?

How do gift cards and store credit work?

How do you protect my personal information?

How can I contact you?

PRODUCTS & GENERAL INFORMATION

What is your return policy?Updated a month ago