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Roan Iris

A return handling fee may apply, and oversized items carry an additional handling fee, which you&apos;ll see when you submit your return in the portal. Refunds are issued for the price of the item less the original shipping cost, unless the item is found to be defective. If you used the free shipping code on your order, the original shipping cost will be deducted from your return credit.

A return handling fee may apply, and oversized items carry an additional handling fee, which you'll see when you submit your return in the portal. Refunds are issued for the price of the item less the original shipping cost, unless the item is found to be defective. If you used the free shipping code on your order, the original shipping cost will be deducted from your return credit.

Are there any fees for returns?

RETURNS & EXCHANGES

Where is my order?

Can I change or cancel my order?

Do you ship internationally?

Where do you ship from, and which carriers do you use?

How do I qualify for free shipping?

How are shipping costs calculated?

What is Checkout+?

What happens if my package is returned to you as undeliverable?

ORDERS & SHIPPING

What is your return policy?

How do I start a return or exchange?

Can I return an item I received as a gift?

Which items are final sale or can't be returned?

Who pays for return shipping?

When will I receive my refund or store credit?

What if my item is defective or I received the wrong item?

What if my package is lost or damaged in transit?

My tracking says delivered, but I don't have my package. What should I do?

How long do I have to report a problem with my order?

WARRANTY & PRODUCT ISSUES

Will my handmade item look exactly like the photos?

Will unlacquered brass and polished nickel change over time?

Are your ceramic crocks food-safe and dishwasher-safe?

How do I care for my Roan Iris pieces?

What are your Kantha quilts made from?

Where are your products made?

Who is Roan Iris?

Do you have a store I can visit?

Do you offer a trade or wholesale program?

Can I use more than one discount code?

How do gift cards and store credit work?

How do you protect my personal information?

How can I contact you?

PRODUCTS & GENERAL INFORMATION

Are there any fees for returns?Updated a month ago