ORDERS & SHIPPING
Where is my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking link. If your order ships in more than one package, you'll receive tracking for each one. If you can't find your confirmation email or your tracking hasn't updated...
Can I change or cancel my order?
We begin preparing orders soon after they're placed, so we're not able to change or cancel an order once it's been submitted. Please review your items and shipping address carefully before checking out. Once your order arrives, eligible items can...
Do you ship internationally?
Roan Iris currently ships within the United States only. We're not able to offer international shipping at this time.
Where do you ship from, and which carriers do you use?
All orders ship from Bozeman, Montana, through USPS or UPS.
How do I qualify for free shipping?
Use code FREESHIP at checkout on an eligible U.S. order over $250. Free standard shipping is not available for orders shipping to Hawaii or Alaska, and the code can't be combined with other offers.
How are shipping costs calculated?
Shipping rates are based on each product's weight and dimensions. Larger pieces can cost more to ship even when they're lightweight, because of the size of the box they need. Oversized orders may carry an additional shipping charge, which we can...
What is Checkout+?
Checkout+ is an optional add-on available in your cart. When it's added to your order, returns within our standard return windows are covered at no cost, and packages that are lost, stolen, or damaged in transit are covered once a claim is...
What happens if my package is returned to you as undeliverable?
Please double-check your shipping address at checkout. If a package is returned to us as undeliverable, we can reship it once the additional shipping charges have been paid. You can also choose to cancel the order for a refund of the merchandise...